It is a security deposit that will be returned to you when the van is returned in the same condition in which it was taken. Please refer to our Terms and Conditions page, found at the bottom of our website. If booking with a debit card, please ensure that there are enough funds on the card 1 day before your rental to cover the $250 security deposit and the full rental amount. If there are not enough funds on the card, cancellation is a possibility and is subject to our cancellation policy.

You need a driver over 25 with a valid driver’s license, a credit or debit card, and personal or commercial vehicle insurance. After booking, we will take steps to verify that your insurance will transfer to the rental. If it does not, we will refund the rental.

Please visit chavanrentals.com/fleet and scroll to the bottom. Once there, you can find videos of all of our vans. We also have descriptions of all of the vans on that page.

We keep a mobile phone with us at all times in case anything happens! The ringer is always on at full volume, and even if we don’t answer right away, text us, and 99% of the time we return calls within 5 minutes.

You may use a debit card. Please contact us at 423-277-6303 if you have any questions about renting with a debit card.

Our van rental rates are based on 24-hour periods, so if you book a van leaving at 10:00 AM and returning the next day at 12:00 PM, you will be charged for two days.

During select dates, we have a two-day minimum. This means that even if one day is booked, a two-day rate will be charged. This is only common during our high-demand dates, such as summer. We will not offer partial refunds after a reservation is signed for.

Our eight-passenger Ford Transit is mileage-based, meaning the daily rate includes a pre-set number of miles you can drive per day.

 

If you take it for 5 days and the mileage per day is 70 miles, that means you are allowed to drive 350 miles throughout the 5 days.

Our main hours are 8 am-6 pm; however, we do offer after-hours. If you would like to do this, enter a pickup time of 8 a.m. or 6 p.m., depending on whether you want an early or late time, and then contact us within 24 hours of booking by text or email.